Terms and Conditions

of the online shop www.remini.sk
Article I
General Provisions
  1. These terms and conditions (hereinafter referred to as the "Terms and Conditions") regulate the rights and obligations of the contracting parties arising in connection with the conclusion of a contract of sale between the trader and the buyer, the subject of which is the sale of goods through the trader's online shop operated on the website www.remini.sk (hereinafter referred to as the Online Shop).
  2. These terms and conditions are an integral part of the purchase contract specified in Article 1(1) of these terms and conditions (hereinafter referred to as the "Purchase Contract"). In the event that the trader and the buyer enter into a written contract of sale in which they agree on terms and conditions different from the general terms and conditions, the provisions of the contract of sale shall prevail over the general terms and conditions.
  3. These terms and conditions are drawn up in accordance with:
    • Act No. 40/1964 Coll. Civil Code as amended,
    • Act No. 513/1991 Coll. Commercial Code as amended,
    • Act No. 108/2024 Coll. on Consumer Protection, as amended,
    • Act No. 22/2004 Coll. on electronic commerce and on amendment and supplementation of Act No. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on amendment and supplementation of certain acts, as amended by Act No. 284/2002 Coll,
    • 452/2021 Coll. on electronic communications, as amended,
    • Act No 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes, as amended
    and other relevant legislation.
  4. Legal relations between the trader and the buyer not expressly regulated by these terms and conditions shall be governed by the relevant provisions of the aforementioned legislation, while legal relations between the trader and the consumer buyer shall be governed by the Civil Code and the Consumer Protection Act, and legal relations between the trader and the entrepreneur buyer shall be governed by the Commercial Code.
  5. These terms and conditions are drawn up in the Slovak language. The contract of sale may be concluded in the Slovak language.
  6. The trader has not adopted any specific code of conduct.
  7. By sending an order, the Buyer confirms that he has thoroughly read the Terms and Conditions and understands their content.
Article II
Definitions
  1. A trader is a person who, in connection with a consumer contract, an obligation arising therefrom or a commercial practice, acts in the course of his business or profession, including through another person acting in his name or on his behalf or on his behalf.
  2. The trader is the owner of the online shop operated on the website www.remini.sk:
    Business name: Karol Prudil - remini
    reg.: at the District Office Bratislava under reg. no. 110-216681
    Place of business: Legionárska 4404/2, 81107 Bratislava-Staré Mesto
    VAT: 46 773 461
    VAT NUMBER: 1074333425
    VAT NUMBER: SK1074333425
    E-mail: remini@remini.sk
    tel.: +421 907 51 01 41
  3. A buyer is a person who purchases products or uses services, either as a consumer or a business.
  4. A consumer is a natural person who is not acting in the course of his business or profession in connection with a consumer contract, the obligations arising therefrom or in a commercial practice.
  5. The entrepreneur is
    • a person registered in the commercial register,
    • a person who operates a business on the basis of a trade licence,
    • a person who operates a business on the basis of other than a trade licence pursuant to special regulations,
    • a natural person who carries out agricultural production and is entered in the register pursuant to a special regulation.
  6. Goods are any tangible movable thing; for the purposes of these terms and conditions, goods are things sold by the trader.
  7. A contract of sale is a contract concluded between the trader and the buyer through this online shop or in any other appropriate manner as agreed in these terms and conditions.
  8. The online shop is the website located at www.remini.sk through which the parties may conclude a contract of sale.
  9. The supervisory authority is:
    Slovak Trade Inspection (SOI) Inspectorate of SOI for the Bratislava Region Prievozská 32,
    P.O.Box 5
    820 07 Bratislava 27
    Supervision Department
    tel. č.: 02/58272 172, 02/58272 104
    fax č.: 02/58272 170
Article III
User account
  1. By registering on the website, the Buyer can create a user account through which he/she can make and monitor the current status of orders, record order data, or take advantage of various benefits provided by the Merchant for registered buyers.
  2. Creating a user account is free of charge.
  3. The Buyer is obliged to provide truthful information in the registration form within the scope specified by the Merchant. The Buyer is obliged to update the data in the user account when they change.
  4. Access to the user account is protected by a username and password. The Buyer is obliged to protect the login data so as to prevent third parties from accessing the user account. The Buyer is not entitled to make the user account accessible to third parties.
  5. The Buyer may cancel the user account at any time.
  6. The Merchant reserves the right to terminate the Buyer's user account if the Buyer has violated these Terms and Conditions or if it has been inactive for a long period of time.
  7. The Buyer acknowledges that the User Account may not be available continuously, in particular with regard to necessary maintenance of the Merchant's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.
  8. The Buyer can order products and conclude a purchase contract with the Merchant without registration.
Article IV
Conclusion of the contract of sale
  1. The trader offers on the website of the online shop goods that are normally delivered and goods that can be made to measure according to the customer's specifications (hereinafter referred to as customized goods). The goods offered by the trader can be ordered via the online shop. The trader accepts orders via the online shop around the clock. They will be processed during business hours.
  2. When placing an order via the online shop, the Buyer shall proceed by placing the selected goods in the basket by clicking on "Add to basket". After completing the shopping by clicking on the shopping cart, he/she will be taken to the shopping cart sub-page, where, after summarizing the selected goods, he/she will fill in the billing and delivery data, select the delivery method and payment. The order is confirmed and sent by clicking on "Order with payment". Before sending the order, the buyer has the opportunity to check and change the data provided in the order.
  3. An order that does not contain the above information may not be valid. The information provided in the order is deemed correct by the merchant and the merchant shall not be liable in any way for any damage caused by the buyer entering incorrect or incomplete information.
  4. An order placed by any means of remote communication is binding.
  5. Depending on the nature of the goods (e.g. quantity of goods, delivery costs, etc.), the trader is entitled to ask the buyer for additional order confirmation, e.g. by phone or email.
  6. Upon receipt of a binding order, the trader shall confirm the conclusion of the purchase contract by e-mail to the e-mail address specified in the order, which shall be accompanied by the terms and conditions, the consumer's right to withdraw and the withdrawal form. Upon delivery of the confirmation, the purchase contract is deemed to be concluded. The contract thus concluded shall be binding and may be modified or cancelled only by agreement of both parties or for the reasons set out in these terms and conditions or in law.
  7. The Buyer agrees to the use of means of remote communication without the physical presence of the trader and the consumer, in particular the use of the Internet shop, electronic mail, telephone, etc. for the conclusion of the purchase contract. The costs for the use of means of distance communication incurred by the buyer in connection with the conclusion of the contract shall be borne by the buyer himself and shall not differ from the basic rate.
Article V
Rights and Obligations of the Parties
  1. The rights and obligations of the parties shall be the subject of the Purchase Agreement.
  2. In particular, the trader shall:
    1. provide the consumer with information in accordance with the relevant provisions of the Consumer Protection Act and other relevant legislation,
    2. pack the goods for transport in such a way as to prevent damage to them,
    3. deliver the ordered goods to the consumer properly and on time,
    4. deliver to the buyer, together with the goods at the latest, all documents necessary for the proper acceptance and use of the product in accordance with the relevant legislation.
    5. The trader has the right to payment of the purchase price duly and on time.
    6. In particular, the Buyer shall:
      • take delivery of the goods at the place of destination,
      • pay the trader the agreed purchase price within the due date, including the delivery costs, unless the parties have agreed that the delivery costs shall be borne by the trader.
    7. The buyer has the right to have the product delivered by the merchant in a proper and timely manner.
    Article VI
    Product price and payment terms
    1. The selling prices of individual goods are current and valid on the pages of the online store. They are inclusive of value added tax (VAT) at the statutory rate since the merchant is the payer thereof, and all other taxes per unit of goods. Prices are valid for the period of publication on the website. Prices are not adjusted to the buyer on the basis of automated decision-making.
    2. The purchase price is stated on the order form just before a binding order is placed and consists of the selling price of all selected goods, including all taxes and charges and delivery costs, which the buyer must pay to obtain the goods. The Buyer shall have the opportunity to check and correct the order before it is dispatched.
    3. In the case of interest in the manufacture of customised goods, the trader shall, on the basis of the buyer's request, prepare and send a quotation, which the buyer may confirm if he wishes. By confirming the quotation, the contract is deemed to be concluded.
    4. If the trader offers a discount on the goods, he shall also indicate the lowest price of the goods in the last 30 days. The trader may give the buyer a discount for registering in the online shop, a discount for repeat purchases, a discount based on a discount coupon, or any other discount. Any discounts provided by the merchant cannot be combined.
    5. The buyer is obliged to pay the purchase price agreed in the purchase contract, including the cost of packaging and delivery of the goods, within the due date, but no later than upon receipt of the goods. It may only be changed by agreement of the parties
    6. The buyer may pay the purchase price in the following ways:
      1. Cash on delivery
        The buyer shall pay the purchase price upon receipt of the shipment. For this method of payment, the trader also charges a cash on delivery fee of EUR 1.92
      2. Payment in advance by bank transfer
        The buyer shall pay the purchase price by bank transfer according to the details given in the order confirmation within 7 days. If the buyer fails to pay the purchase price within the specified period, the trader has the right to withdraw from the contract, thereby cancelling the order.
      3. PayPal
        The buyer shall pay the purchase price via the PayPal payment system.
      4. By credit card via GP webpay
        The buyer pays the purchase price online via payment card.
    7. The merchant may require a deposit from the buyer in the case of customized goods. This is without prejudice to the provision for payment of the purchase price in advance.
    8. The proof of sale, including the price of the goods, is the invoice (tax document), which is attached to the shipment or sent by e-mail, and also serves as the delivery and warranty certificate.
    9. If the Buyer is a business, in the event of default by the Buyer on any payment or part thereof, the Trader shall have the right to require the Buyer to pay a contractual penalty of 0.25% of the amount due for each day of delay until payment is made. The contractual penalty shall be payable within 15 days of receipt of the demand for payment. Payment of the contractual penalty shall be without prejudice to the right to compensation for damages.
    Article VII
    Delivery conditions
    1. The costs of delivery of the goods shall be borne by the buyer, unless otherwise agreed between the parties. The cost of delivery shall be precisely quantified in the order form once the desired method of delivery has been selected.
    2. The Buyer may choose any of the following delivery methods:
      • Slovak Post, fee: 3,60 EUR
      • GLS courier, fee: 4,80 EUR
      • Packeta, fee: 4,00 EUR
      • Personal collection, fee: 0,00 EUR
    3. If it is not possible to determine the delivery price in advance in the order form (e.g. for delivery abroad or oversized shipments), it will be determined individually based on the current conditions of the carrier.
    4. The trader undertakes to deliver the ordered goods to the buyer without undue delay, at the latest within 30 days from the date of order confirmation, unless the parties have agreed otherwise or unless a different delivery period is specified for the selected goods. Normally delivered goods shall be dispatched as soon as possible, taking into account the merchant's capacity capabilities.
    5. The Buyer is obliged to collect the goods at the place specified in the order in person or to arrange for the goods to be collected by a person designated by the Buyer. The goods are delivered at the time when the Buyer or a person designated by the Buyer takes possession of them.
    6. If the trader fails to deliver the ordered goods on time, the buyer may withdraw from the contract even without giving an additional period for performance if
      1. the trader has refused to deliver the goods,
      2. timely delivery was of the utmost importance in view of all the circumstances of the conclusion of the contract; or
      3. the buyer has informed the trader before the conclusion of the contract that timely delivery is of the utmost importance.
    7. Upon withdrawal from the contract pursuant to paragraph 6 of this Article, the trader shall 8. return to the buyer without undue delay everything received from him under the contract.
      8. From the moment the goods are handed over to the carrier for transport, the carrier shall be liable for any damage. For this reason, the buyer, who is a businessman, is obliged to check the integrity of the packaging of the consignment upon receipt of the goods from the carrier and to notify the carrier immediately in the event of any defects. The trader strongly recommends the consumer buyer to do so. In the event of obvious damage to the packaging which indicates tampering with the shipment, the buyer may not accept the shipment from the carrier. By signing the delivery note, the buyer confirms that the packaging of the consignment containing the goods was intact.
    8. If the buyer, who is a businessman, receives damaged goods, he is obliged to keep them in the original condition and in the original packaging as he received them. He is not entitled to repackage the goods or to tamper with them in any way. The trader recommends the buyer, who is a consumer, to do so.
    9. Upon receipt of the goods, the buyer shall inspect the goods and inform the trader without undue delay of any deficiencies found. If the Buyer discovers any damage or other defect to the Goods after receipt, the Buyer shall notify the Merchant without undue delay by email to remini@remini.sk.
    Article VIII
    Acquisition of title and passing of risk of damage to goods
    1. Title to the goods sold and the risk of accidental destruction, accidental deterioration and loss shall pass to the buyer, who is the consumer, at the time of delivery.
    2. Title to the goods sold shall pass to the purchaser, who is the entrepreneur, upon payment in full of the purchase price.
    Article IX
    Customer reviews
    The Merchant does not publish customer reviews on its website. Customers can post reviews on Facebook, but these are not verified by the trader.
    Article X
    Withdrawal from the contract.
    When the consumer has the right to withdraw from the contract
    1. Withdrawal from the contract by the buyer, who is a consumer, shall be governed by the relevant provisions of the Consumer Protection Act. The withdrawal of a buyer who is an entrepreneur shall be governed by the relevant provisions of the Commercial Code, the provisions of this Article not being applicable to him
    2. The consumer shall have the right to withdraw from a distance contract or a contract concluded outside the trader's business premises without giving any reason within 14 days from the date of receipt of the goods by the consumer pursuant to paragraph 5 of this Article.
    3. The trader may extend the withdrawal period. It shall inform the consumer of any decision to extend this period in a demonstrable manner.
    4. If the trader has provided the consumer with information on the right of withdrawal only subsequently, but at the latest within 12 months of the start of the withdrawal period, the consumer may withdraw from the contract within 14 days of the date on which the trader subsequently complied with the information obligation. If the trader has not provided the information even within 12 months, the consumer may withdraw from the contract within 12 months of the expiry of the period referred to in paragraph 2 of this Article.
    5. The goods shall be deemed to have been accepted by the consumer at the moment when the consumer or a third party designated by the consumer, other than the carrier, accepts all parts of the ordered goods, or if
      1. the goods ordered by the consumer in a single order are delivered separately, at the moment of acceptance of the goods which were delivered last,
      2. delivers goods consisting of several parts or pieces, at the time of taking delivery of the last part or piece,
      3. delivers goods repeatedly over a period of time, at the time of acceptance of the first goods
    6. The consumer may also withdraw from the contract, the subject matter of which is the supply of goods, before the withdrawal period has begun.

      When the consumer has no right of withdrawal

    7. The consumer acknowledges that in the cases provided for in Section 19(1) of the Consumer Protection Act, he/she does not have the right to withdraw from the contract without giving a reason within 14 days. If the buyer has ordered customized goods, he has no right to withdraw from this contract, since under the law it is not possible to withdraw from a contract, the subject of which is the delivery of goods made to the consumer's specifications or custom-made goods.

      How a consumer can exercise the right of withdrawal

    8. The consumer may exercise the right to withdraw from a distance contract or a contract concluded away from the trader's premises in any of the following ways:
      1. by sending a notice in writing to the trader's registered office,
      2. by sending a notification by e-mail to remini@remini.sk,
    9. Using the withdrawal form.
    10. In order to withdraw from the contract in time, the consumer must send the withdrawal notice no later than on the last day of the period. Failure to receive the shipment is not considered withdrawal.
    11. In the event of withdrawal, any supplementary contract shall also be cancelled, unless the parties have expressly agreed on the duration of the supplementary contract. In this case, the consumer shall also bear the costs of returning the goods which were the subject of the supplementary contract.
    12. Within 14 days from the date of withdrawal from the contract, the consumer must send the goods back or hand them over to the trader or to a person authorised by the trader. This does not apply if the trader proposes to collect the goods personally or through a person authorised by him. The time limit shall be deemed to have been observed if the consumer sends the goods back no later than the last day of the time limit.
    13. The cost of returning the goods to the trader shall be borne by the consumer. This does not apply if the trader has agreed to bear the cost of returning the goods.
    14. The consumer is liable for any diminution in the value of the goods resulting from handling which goes beyond that necessary to establish the characteristics and functionality of the goods.
    15. The trader recommends the buyer to insure the goods subject to return. The buyer bears the risk of damage to the goods subject to return until the goods are taken over by the trader.
    Article XI
    Obligations of the trader in the event of withdrawal
    1. The trader shall, within 14 days from the date of receipt of the notice of withdrawal, refund to the consumer all or part of any payments received from him under or in connection with the contract, including transport, delivery, postage and other costs and charges, unless the consumer has withdrawn from the contract in its entirety. The trader may not charge the consumer additional costs for transport, delivery, postage and other costs and charges.
    2. The trader is not obliged to refund the consumer before the goods have been delivered to the consumer or until the consumer proves that the goods have been sent back to the trader, unless the trader proposes to collect the goods in person or through a person appointed by the trader.
    3. If the consumer has chosen a method of delivery other than the cheapest method of delivery offered by the trader, the trader shall refund the cost of delivery only to the extent of that cheapest method of delivery.
    4. The trader shall reimburse the consumer in the same way as the consumer used to pay for the goods, unless otherwise agreed.
    5. The trader reserves the right not to accept goods sent by the buyer on delivery.
    Article XII
    Non-receipt of ordered goods
    1. The buyer is obliged to take delivery of the ordered goods at the place of destination
    2. If the Buyer fails to take delivery of the ordered goods without withdrawing from the contract of sale in accordance with Article X of these Terms and Conditions, this shall be deemed a breach of the contract of sale for reasons on the part of the Buyer, as a result of which the Merchant shall be entitled to withdraw from the contract of sale and to claim damages from the Buyer in accordance with Section 420 of the Civil Code.
    3. In determining the amount of damages, the trader shall base his decision primarily on the costs associated with the delivery of the goods to their destination.
    4. The trader is also entitled not to claim damages or to claim only part of the damages.
    5. In the event that, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or in a different manner than that specified in the order, the Buyer shall be obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery, whereby the Merchant may require payment of the purchase price in advance.
    Article XIII
    Withdrawal from the contract by the trader
    1. The trader shall have the right to withdraw from the contract if he is unable to deliver the goods to the buyer properly and on time, in particular due to stock out or unavailability of the goods. The buyer will be informed of the withdrawal by e-mail and, in the case of payment of the purchase price or part thereof, the funds will be refunded within 14 days to the account designated by the buyer, unless otherwise agreed with the trader.
    Article XIV
    Dispute settlement
    1. Legal relations arising between the trader and the buyer in connection with the use of the online shop and the conclusion of the contractual relationship shall be governed by the laws of the Slovak Republic.
    2. The parties to this legal relationship agree that in the event of a dispute, the courts of the Slovak Republic shall have jurisdiction.
    3. Consumer complaints shall be handled by the trader via the contact e-mail address. Information on the handling of complaints is sent to the e-mail address of the buyer.
    4. In the event of a dispute between the trader and the consumer, the consumer is entitled to contact the trader with a request for redress if the consumer is not satisfied with the manner of handling the complaint or if he believes that the trader has violated his rights. The request for redress may be sent by e-mail to remini@remini.sk or by post to the trader's address. If the trader has refused the request or has not responded to it within 30 days from the date of sending it, the consumer has the right to submit a proposal for alternative dispute resolution to one of the alternative dispute resolution entities.
    5. The consumer may submit a proposal for the initiation of alternative dispute resolution to the competent alternative dispute resolution body, which is the Slovak Trade Inspection Authority (www.soi.sk).
    6. Consumers can also complain via the EU's alternative dispute resolution platform, RSO. Complaints can be submitted by filling in an online form at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SKPrávo. The consumer has the choice between the alternative dispute resolution entities.
    7. Only the consumer can request the resolution of disputes by one of the ADR entities, and this applies only to disputes arising from distance consumer contracts.
    Article XV
    Liability of the trader for defects and conditions of complaint
    1. The trader's liability for defects and the conditions for making and settling a complaint shall be governed by the relevant provisions of the Complaints Procedure adopted by the operator and published on the website www.remini.sk.
    Article XVI
    Validity of the contract
    1. 1. The Purchase Contract is concluded for a definite period of time, until the obligations of both parties arising from the Purchase Contract and these Terms and Conditions, which are an integral part thereof, have been duly fulfilled.
    Article XVII
    Protection of personal data
    1. The personal data of the buyers shall be processed by the trader in accordance with Regulation No 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as "GDPR") and Act No 18/2018 Coll. on the protection of personal data (hereinafter referred to as "Act on Personal Data Protection").
    2. The terms and conditions of the processing of personal data by the trader are specified on the website www.remini.sk in the section Personal data protection.
    Article XVIII
    Final provisions
    1. These terms and conditions shall apply as they appear on the website www.remini.sk on the date of the Buyer's order, unless the parties agree otherwise.
    2. The Merchant reserves the right to change these Terms and Conditions at any time if required by a change in business policy or applicable legislation.
    3. The Buyer is not entitled to use mechanisms, software or other procedures that could have a negative impact on the operation of the Website when using the Website. The Website may only be used to the extent that it is not detrimental to the rights of other visitors and that is consistent with its intended use.
    4. The Buyer acknowledges that the Merchant shall not be liable for errors resulting from third party interference with the Website or from use of the Website contrary to its intended use.
    5. These terms and conditions have been prepared by Lanikova Group, s.r.o. for the operator of the online shop and are protected under Act 185/2015 Coll., the Copyright Act, as amended. Without the author's consent, it is prohibited to use this copyright work in any way, in particular, but not exclusively, to copy, publish, change, modify, distribute and otherwise misuse it.
    6. These terms and conditions come into force and effect on 1.7.2024
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